Refund policy
Refund Policy:
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No Cancellations After Ordering: Once an order is placed, it cannot be canceled or modified. Please review your order carefully before completing the purchase.
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30-Day Money-Back Guarantee: We stand behind the quality of our products. If you are not completely satisfied with your purchase, you may return the item(s) within 30 days of delivery for a full refund.
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Return Shipping: We understand that sometimes things don't work out. That's why we offer free return shipping on all eligible items returned within the 30-day window. Contact our customer service team to initiate the return process and receive a prepaid return label.
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Condition of Returned Items: To qualify for a refund, returned items must be unused, in their original condition, and in the original packaging. Any items that show signs of use, damage, or alteration may not be eligible for a refund.
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Refund Processing: Once your returned items are received and inspected, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method used for the purchase.
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Non-Refundable Items: Please note that customized or personalized items are not eligible for return or refund unless they arrive damaged or defective.
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Damaged or Defective Items: In the rare event that your item arrives damaged or defective, please contact us immediately. We will work with you to resolve the issue promptly, whether through a replacement, exchange, or refund.
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Contact Us: If you have any questions or concerns regarding our refund policy, please don't hesitate to contact our customer service team. We're here to assist you every step of the way.
claycurvecrafts@gmail.com